Frequently asked

Ordering

Exchange and return

Products

  • Is Pomppa waterproof?

    Pomppa jackets are waterproof with a water column value of 5 000 mm. They also have a water-repellent coating. Please note that JumppaPomppa is not waterproof, due to the elastic materials.

  • Can Pomppa be washed?

    Maintaining and taking care of the product properly will increase its lifetime. Always follow the washing instructions found on the label inside the jacket. Wash the product at 30°C using a delicate cycle. Avoid using any fabric softeners or bleach. Do not spin-dry or iron the product.

    Please avoid any unnecessary washing. Aside from high water consumption, washing will wear out the fabric and its coating. If there’s no visible dirt or debris, try to air out the product in a well-ventilated area or try placing it in the freezer to get rid of any possible odors.

  • Is Pomppa suitable for a male dog?

    All Pomppa products are suitable for both male and female dogs. For female dogs, the belt piece can reach up to the back legs, covering the whole abdomen. Male dogs usually have a larger chest, so the belt piece won’t come as far, leaving just enough space for the critical area.

  • Is Pomppa suitable for a short-legged dog, like Dachshund?

    Pomppa is perfectly suitable for Dachshunds and other short-legged dogs. As always, the correct size should be chosen according to the dog’s back length. For short-legged dogs, the hem of the jacket will set lower, so we recommend choosing either Jumppa-, Sade-, Kevyt- or PerusPomppa. The generous size of ToppaPomppa’s hem may reach all the way to the ground.

  • Can I order a custom sized Pomppa for my dog?

    Pomppa produces ready-made dog wear, so unfortunately customizations are not available. We recommend trying out our products anyhow, it’s highly possible you’ll find a suitable fit for your dog. Often those who are rarely able to find any suitable clothing for their dogs, are pleasantly surprised when trying on Pomppa!

  • Which Pomppa should I choose?

    The right jacket should be chosen according to the dog’s fur type and intended use of the product. Check out our blog post: Choosing the Right Jacket.

  • Can Pomppa be worn with a harness?

    Pomppa can be worn with a harness. The harness should be worn on top of the jacket, since there’s no hole for it on the back. We also recommend loosening the harness a bit, just so that the jacket fits well and doesn’t feel uncomfortably tight.

  • Where are Pomppa products made?

    Pomppa’s journey started in Finland in the year 2008. Due to a steadily growing demand, the production was moved to Estonia the following season. As international markets opened and demand for Pomppa continued to grow, the production was gradually moved to China during 2016-2020. Today, in addition to Finland, Pomppa has production in England (teddy lining), Taiwan (materials) and China (materials and products). We find it highly important that our factories operate according to our values. Through regular factory visits, close communication with our contacts and strict quality control, we guarantee the ethical operating methods of our factories.

    Our most important goal is to create long-lasting products, which we ensure by designing the products and choosing the materials by ourselves. We also require flawless precision from our manufacturers. We are creating durable products with functional and timeless design, therefore, they do not require yearly modifications or renewals. This is proven by the fact that Pomppa jackets purchased over a decade ago are still in use by our customers. Due to the carefully selected, first-rate materials, our products also retain their resale value well.

  • Can I become a retailer?

    We’re always interested in new partners and collaborations. Please send an email at noora@pomppa.fi or call +358 40 591 4494 and let’s chat!