Upon receiving the product, it must be clean and completely free of dog hair. Please follow the following care instructions before sending the product to us:
- Remove all dog hair from the product.
- Wash the product in 30 °C using a delicate cycle and a mild, unscented detergent. To neutralize possible odors, use vinegar with a dosage of 0,5–1 tbsp per coat. Do not use fabric softener or bleach
If the received product is hairy, dirty, has a strong odor, or the care label has been cut off, we charge a fee of 3–5 € per each additional procedure the product requires before it is in sellable condition. The fee is deducted from the gift card. If the product requires any additional procedures, we will first contact the email address provided on the delivery form to inform the seller.