Delivery Terms and Conditions for Pomppa Oy’s Online Shop

Valid as of 01.10.2019

 

General

The online shop’s products are sold by Pomppa Oy, VAT number FI 21807524. Products are sold to consumer customers globally. In order to place an order through the online shop, the customer must be at least 18 years old and have a permanent delivery address. The customer must read and accept the valid delivery terms and conditions in order to place an order through the online shop. Pomppa Oy reserves the right to make changes to prices, delivery charges and delivery terms.

Note that depending on the applicable legislation that may vary depending on the country, customers may be entitled to further rights in addition to the rights defined in these terms and conditions.

If you need assistance or additional information, please contact us per e-mail at sales (at) pomppa.fi or telephone at +358 50 502 0165. We accept calls Monday through Friday between 9AM and 3PM Finnish time (UTC +2/+3).

Product descriptions and stock availability

Pomppa strives to ensure that the online shop’s product descriptions and stock availability details are up to date and correct. We cannot guarantee the accuracy of the descriptions nor the availability of products. There is only a limited stock of all products.

If an order is placed and received successfully, but it subsequently becomes evident that stock availability details were inaccurate and the product has run out of stock, Pomppa will notify the customer immediately. In such cases, the customer may cancel or change their order.

Pomppa strives to present the colours and materials of the products as precisely and accurately as possible. Please note, that the screen settings of your computer, mobile or tablet may affect product images, whereby we cannot guarantee the accuracy of colours on all devices and with all settings.

Prices, costs and taxes 

The published prices only apply to orders placed through Pomppa’s online shop. Product prices include value-added tax (VAT) 24%. Order-specific delivery costs are displayed in the shopping cart. Delivery costs are added to orders in accordance with the ‘Delivery’ section below. For orders to be shipped outside the European Union, VAT will be deducted in the shopping cart in accordance with the section ‘Delivery’. The customer is responsible for all customs and taxes for order placed outside the EU.

Placing an order and customer details

Orders are placed through Pomppa’s online shop at www.pomppa.fi. Products are ordered by adding them to the shopping cart and by paying for the order on the shopping cart page. In order to place an order through Pomppa’s online shop, you must provide your name, address, phone number, payment details and other details required in connection with the order. It is not mandatory to register for placing an order, but registered customers can track the progress of their order on our website. It also expedites placing future orders.

An order confirmation will be sent to the e-mail address provided upon ordering. The order confirmation includes the order number, details on the ordered products and the total sum of the purchase. If you for some reason do not receive an order confirmation, please notify our customer service.

Customer protection

Pomppa handles customer details with confidentiality and is committed to not handing them over to third parties. Details will be provided to third parties only in accordance with these terms and conditions. According to the EU General Data Protection Regulation (EU) 2016/679, the customer has the right to access and verify all the personal data that we have collected concerning them and to request that their personal data is rectified or erased from our customer register.

In addition to these terms and conditions, the customer relationship between Pomppa and the consumer customer is subject to the consumer protection legislation in force. Whether the consumer customer is registered or not does affect consumer protection.

Payment methods

In Pomppa’s online shop, orders can be purchased with the following payment methods:
– online banks (available only in Finland),
– credit cards (Visa, Visa Electron, Mastercard),
– Klarna invoice (available only in Finland),
– PayPal.

The online payment services are organised by payment service providers Paytrail Oyj, Klarna Bank and PayPal. The payment method providers are third parties with which Pomppa has entered into service agreements. The customer enters their own credit card details or online banking credentials on the bank’s or payment service provider’s website.

Online banks

The online payment service for paying through online banks is organised by Paytrail Oyj (VAT number FI 21228397) in collaboration with Finnish banks and credit institutions. From the perspective of the user, the service works exactly like regular payments through their online bank.

Credit card payments

Credit card payments can be paid through Paytrail and PayPal. When the customer pays with a Visa, Visa Electron or MasterCard through Paytrail, the payment invoice shows Paytrail Oyj (VAT number FI 21228397) as the recipient, and Paytrail transfers the payment to the merchant. Paytrail Oyj has the authorisation of a payment institution.

Paytrail Oyj

VAT number: FI 21228397
Innova 2
Lutakonaukio 7
FI-40100 Jyväskylä
Telephone: +358 207 181830

Klarna invoice

The online payment service for paying with an invoice is organised by Klarna Bank in collaboration with Finnish banks and credit institutions. When you select the Klarna invoice as payment method, you will receive your order before paying for it. The invoice can be paid in whole, or it can be paid in instalments by entering into a credit agreement with Klarna. If you exchange or return products from an order paid through Klarna, Pomppa will correct the final sum directly to your invoice.

PayPal

Through PayPal, you can pay for your purchase with your PayPal account or with a credit card (Visa, MasterCard, American Express). Additional information about the service: www.paypal.com. If you exchange or return products from an order paid through PayPal, Pomppa will correct the final sum directly to your PayPal account.

Delivery

We process orders on business days, Monday to Friday. We will deliver the order as soon as possible after the order has successfully been registered in our online shop. We usually process orders within 1–7 days. If the order processing requires more than seven days or we are unable to deliver the product, we will notify the customer per e-mail as soon as possible.

In Finland, Pomppa’s orders are delivered by Posti. For orders delivered abroad, Pomppa uses the services of several delivery partners. Delivery fees depend on the size and selected delivery method.

For small-sized deliveries in Finland, it is possible to select Posti’s Small Parcel, which is delivered home together with regular day mail. Parcels are delivered to the selected Posti’s service point or parcel locker. Pomppa reserves the right to send the order as a Small Parcel when the order meets the size and weight criteria, even if parcel has been selected as the order’s delivery method.

Delivery fees in Finland are as follows:

Pikkupaketti 4,90€
Postipaketti 6,90€

Delivery fees outside Finland from €9.90. Delivery fees vary, since the parcel’s size and destination country affect the price. When you have added products to the shopping cart, you can check the delivery fees by entering your address/country details in their respective fields.

We deliver orders to almost all countries. The customer is responsible for all customs and taxes for order placed outside the EU. Depending on the selected delivery method, delivery times outside Finland may take more than 14 days.

Exchange and return right

All Pomppa products have a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The customer bears the delivery costs for returns.

Exchange and return rights apply only to unworn products in saleable condition. Exchanges and returns should be made in accordance with Pomppa’s exchange and return form’s directions. The exchange and return form is always delivered with the order. The form can also always be requested from Pomppa’s customer service, sales(at)pomppa.fi.

Exchange and return rights apply when the following conditions are met:

1. Exchange or returns have been made within 14 days upon the customer’s receipt of the order.
2. The exchange and return form filled in accordance with the directions or corresponding details have been sent to Pomppa.
3. The exchanged or returned product is dog hair free and is in unused and fully saleable condition.

If we receive an exchange or return delivery that does not meet all of the exchange and return conditions above, we have the right to decline the exchange or return of the product. In such cases, Pomppa is not liable to refund or in other way compensate the product. The customer will bear the costs of a possible re-delivery to the customer.

We process exchanges and returns within seven days upon receipt of the delivery. When the exchange or return has been processed, the customer will be reimbursed through the original payment method.

Exchange and returns in Finland

Product exchanges

If the order has been delivered to Finland, the customer has the right to exchange the ordered products once free of charge. In such cases, the customer sends the product to be exchanged to Pomppa by using Posti’s customer returns contract number, which is stated in the exchange and returns form delivered with the order. When using the contract number, the delivery back to Pomppa is free of charge for the customer. Pomppa will pay the delivery costs for sending the exchanged product to the customer. If products from the same order are exchanged more than once, the customer will pay for all delivery costs related to the additional exchange(s). Pomppa will charge the customer for the delivery costs prior to sending the products to the customer.

Product returns

The customer has the right to return their order fully or in part. Delivery costs for returns are always paid by the customer. If the customer returns the order in full, the delivery costs paid upon ordering will be reimbursed to the customer. The returns delivery can be sent to Pomppa through our customer returns contract number, which is stated in the exchange and returns form delivered with the order. When using the customer returns contract number, the customer will not pay anything upon handing over the delivery to Posti. But for orders or products returned through customer returns contract number, Pomppa will charge €4.90/delivery from the sum to be reimbursed to the customer. Remember to take and keep the receipt/voucher for the returns delivery, in case the parcel gets lost for some reason.

Exchange or returns from outside Finland

The customer has the possibility to exchange ordered products and to return their order fully or in part. Delivery costs for exchanges and returns are always paid by the customer. If the customer returns the order in full, the delivery costs paid upon ordering will be reimbursed to the customer. Pomppa does not have a customer returns contract with service providers operating abroad. The customer is fully responsible for sending exchanges and returns from outside Finland. Pomppa will charge the customer for the delivery costs prior to sending the products to the customer.

Errors, defects and complaints

Upon receiving the delivered order, the customer must immediately verify that the delivery includes all ordered products. If the order is incorrect or the delivered product is defective, the customer must immediately notify Pomppa’s customer service: sales(at)pomppa.fi. Pomppa must be notified of an incorrect delivery or defective product within 14 days upon receipt of the order or product. If the parcel has been damaged during delivery, the customer must immediately file a complaint with the delivery company and notify Pomppa’s customer service.

If the product has been purchased elsewhere than Pomppa Oy’s online shop, the customer must always file a complaint with the place of purchase.

Rules and regulations

Pomppa Oy’s online shop and terms and conditions are subject to Finnish law. In case of dispute, Finnish legislation will apply.