Frequently asked
Ordering
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When will my order ship?
We normally process orders in 1-7 business days. Read more about our Delivery terms and conditions.
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Can I make changes to my order after I have placed it?
Please contact our customer service sales@pomppa.fi / +358 50 502 0165 as soon as possible.
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I want to cancel my order. How to proceed?
The order can be canceled free of charge before it has been shipped out of our warehouse. Please contact our customer service as soon as possible at sales@pomppa.fi / +358 50 502 0165. If the package has already been shipped, the customer will have to follow our normal return policy.
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Can you combine my orders?
Unfortunately we do not combine orders. Combining orders would slow down the delivery process and thus extend delivery times for all orders.
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I was delivered the wrong product. How to proceed?
We apologize for the mistake. Please contact our customer service at sales@pomppa.fi / +358 50 502 0165 as soon as possible to rectify the situation.
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Can I order a product as a gift?
If you want the order delivered directly to the recipient, add the recipient’s address as the delivery address. Please note that the pick-up notification for the package will be sent to the phone number provided with the order.
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What should I do, if I’m unable to place an order through the website?
Please contact our customer service at sales@pomppa.fi / +358 50 502 0165 so we can solve the situation.
Exchange and return
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Can I exchange or return items from my order?
Items can be returned within 14 days of delivery, as long as the item is unused and unwashed. This also applies to products in sale.
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How to return products?
When returning products, fill out the Return Form included in the delivery and post the package using the delivery service of your choice. Read more about our Delivery Terms and conditions.
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Do I have to pick up the package, if I don’t want to receive it?
To speed up the return and refund process, we expect the you to claim the package and fill out the Return Form. Unclaimed package does not constitute as a cancelled or returned order. If your package is not claimed, we’ll have to charge 7 € postage and handling fee.
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I want to change the product to different size. How to proceed?
You can change the product to another size if the product is available in the online store. You can contact our customer service in advance at sales@pomppa.fi / +358 50 502 0165 to reserve the product. When changing to a less expensive product, the difference in price will be compensated to the chosen payment method. If the product is more expensive, we’ll charge an additional fee depending on the method of payment.
Products
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Is Pomppa waterproof?
Pomppa jackets are waterproof with a water column value of 5 000 mm. They also have a water-repellent coating. Please note that JumppaPomppa is not waterproof, due to the elastic materials.
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Is Pomppa suitable for a male dog?
All Pomppa products are suitable for both male and female dogs. For female dogs, the belt piece can reach up to the back legs, covering the whole abdomen. Male dogs usually have a larger chest, so the belt piece won’t come as far, leaving just enough space for the critical area.
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Can I order a custom sized Pomppa for my dog?
Pomppa produces ready-made dog wear, so unfortunately customizations are not available. We recommend trying out our products anyhow, it’s highly possible you’ll find a suitable fit for your dog. Often those who are rarely able to find any suitable clothing for their dogs, are pleasantly surprised when trying on Pomppa!
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Can Pomppa be worn with a harness?
Pomppa can be worn with a harness. The harness should be worn on top of the jacket, since there’s no hole for it on the back. We also recommend loosening the harness a bit, just so that the jacket fits well and doesn’t feel uncomfortably tight.
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Is Pomppa suitable for a short-legged dog, like Dachshund?
Pomppa is perfectly suitable for Dachshunds and other short-legged dogs. As always, the correct size should be chosen according to the dog’s back length. For short-legged dogs, the hem of the jacket will set lower, so we recommend choosing either Jumppa-, Sade-, Kevyt- or PerusPomppa. The generous size of ToppaPomppa’s hem may reach all the way to the ground.
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Where are Pomppa products made?
Pomppa’s journey started in Finland in the year 2008. Due to a steadily growing demand, the production was moved to Estonia the following season. As international markets opened and demand for Pomppa continued to grow, the production was gradually moved to China during 2016-2020. Today, in addition to Finland, Pomppa has production in England (teddy lining), Taiwan (materials) and China (materials and products). We find it highly important that our factories operate according to our values. Through regular factory visits, close communication with our contacts and strict quality control, we guarantee the ethical operating methods of our factories.
Our most important goal is to create long-lasting products, which we ensure by designing the products and choosing the materials by ourselves. We also require flawless precision from our manufacturers. We are creating durable products with functional and timeless design, therefore, they do not require yearly modifications or renewals. This is proven by the fact that Pomppa jackets purchased over a decade ago are still in use by our customers. Due to the carefully selected, first-rate materials, our products also retain their resale value well.
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Can I become a retailer?
We’re always interested in new partners and collaborations. Please send an email at noora@pomppa.fi or call +358 40 591 4494 and let’s chat!