Return Instructions
Pomppa wants every dog to have a proper and functional jacket. Please contact us by e-mail store@pomppa.fi if you have any questions concerning Pomppa sizing or fit.
You have 14 days from the date of receiving the delivery to return your order. Please, check the fit of the product before removing any price tags or other labels. All labels and tags must be attached on all returned items.
Unfortunately, we cannot offer a direct exchange option for the products purchased via our online store. If you wish to exchange the ordered products, please place a new order, and return the original according to our return instructions below.
1 ) Clean the unused product of possible dog hair
Please make sure the product/s you are returning are dog hair free and in unused and fully saleable condition. All labels and tags must be attached. If Pomppa receives a return delivery that does not meet return conditions, Pomppa has the right to decline the return of the product. In such cases, Pomppa Oy is not liable to refund or in other way compensate for the product.
2 ) Fill out the return form below and send it to us
In exchange you will receive a printable return slip by email within 1-2 working days.
3 ) Pack your parcel securely and attach the return label on top of your parcel
You can return the coat/s using the same package the order arrived in, just make sure your own address is covered. Please also add the delivery note to the package.
4 ) Return the parcel to your nearest Service Point
When returning a product to us please keep your postal receipt until your return has been processed.
5 ) You’ll receive a notification from us when your return has been processed
We’ll process your refund using the same payment method you used to place the order.